TERMS & CONDITIONS
- Quotation or estimate only valid for 30 (thirty) days and is subject to final content, the availability of materials and price increases.
- Variations on specifications of any kind (from supplied quotations) will result in a revision of the quotation.
- All prices are quoted in ZAR and invoices are payable in ZAR.
- Cash and EFT payments will be regarded as received as soon as they reflect in our account or proof of payment is received. NO cheque payments.
- Terms of payment:
- 50% deposit payable on confirmation of order
- Balance due on completion (unless otherwise negotiated), prior to collection or delivery
- All pricing is subject to change without prior notice. All signed orders on which a deposit has been received will be honoured at the quoted price.
- Any deposit received on confirmation of an order is non-refundable.
- Rush jobs (orders required within less than 10 working days) will be subject to an increased design fee of R550.00 per hour.
DESIGN POLICY: BESPOKE DESIGNS
- After receiving the deposits’ proof of payment, Fort Hartley will email the client an electronic brief sheet to complete.
- Once Fort Hartley receive the completed brief sheet they have 3 working days to start with the clients’ design item.
- The client has 3 sets of changes, but should the client go over an extra design fee will be charged at Fort Hartley’s hourly rate of R500.00.
- Fort Hartley has 72 hours to revert back to the client in between design changes.
- Copy and other content to be supplied in required formats – Word, Excel or PowerPoint – already spell checked.
- It is the clients’ responsibility to sign off all artwork prior to going to print.
- Fort Hartley will not accept any responsibility for errors, omissions or otherwise once we have received final approval.
- The client is responsible for their order collection, but should they request a courier, Rebelle Design will make arrangements and charge an additional cost depending on the clients’ location.
- Should the client request an extra consultation, they will be charged at the Rebelle Design hourly rate of R455.00.
- All items will remain the property of Fort Hartley until full and final payment is received.
- All artwork and designs remain the copyright of Fort Hartley and may not be reproduced in any way, in part or full without written consent from Fort Hartley.
- Any errors or discrepancies are to be reported to Fort Hartley within 24 hours of receipt of the ordered items.
- The customer indemnifies Fort Hartley against any claims, costs and expenses arising out of the infringement of copyright, trademarks, patent or design.